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How To Use ChiroUp


Dashboard

How Do I Use the Boost Functionality?

You already know that your Dashboard holds all of your practice stats. Did you know that you can also access step-by-step plans on how to improve each of those essential metrics that define your effectiveness and success? Boost checklists can be accessed by clicking...

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Can I turn off my dashboard?

You can not turn off ChiroUp's dashboard, however, you can opt out of the post care survey, which populates the likelihood to refer, NPS, & 30-day avg. improvement scores. To turn off your outcome tracker, simply navigate to the "My Account" profile icon in the...

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How are the statistics on my dashboard populated?

Thirty days after you prescribe a condition report, your patient is automatically emailed a short 4-question survey about their experience. Your likelihood to refer, Net Promoter Score (NPS), & 30-day average improvement are populated based upon the average of...

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What does the Net Promoter Score (NPS) mean?

Your Net Promoter Score (NPS) utilizes the response to question #4 on the post-care survey: On a scale of 0-10, How likely are you to refer others to our office in the future? Patients who answer that question with 9 or 10 are defined as “promoters,” 7-8 are...

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Patients & Reports

How Do I Access Previously Created Exercise Menus?

Navigate to the Practice Resources menu and select the Forms Library tab. Then, click on the Exercise Menu accordion, near the bottom of that page. To retrieve a prior menu, open the Archive field to select the desired saved menu. Click Generate Menu to view and print...

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How Do I Create Custom Exercise Menu’s

Navigate to the Practice Resources menu and select the Forms Library tab. Next, click on the Exercise Menu accordion, near the bottom of that page. Select the desired Region(s). (We recommend creating a separate menu for each region.) Complete the Exercise Menu Name...

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Why is my condition report not popping up?

Check to ensure that you have disabled your popup blocker. Not sure how? Check out our links below to see how to enable popups on your browser!   Chrome: https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en Firefox:...

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How do I create an MD release report?

Navigate to Patients & Reports and select Patient Data. Search and select the desired patient. Click on "Reports" from the top menu, and select the condition report that you are releasing them from. Select "Release Report" and complete the open fields. Click...

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How does my patient download the app?

Accessing the patient app can be done in 3 easy steps: Step 1: Navigate to the App/Play Store on their smartphone Step 2: Search for HealthCom.IO & select Download (it's free) Step 3: Once the app loads, log in with the unique username & password given on the...

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How do I create a new exercise plan?

In order to prescribe only exercises & ADLs, select the Rx Exercises & Reports button under the Patients & Reports tab. Next, click the orange “switch to exercise plan” button in the top-right corner to convert from the condition report builder to the...

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How do I prescribe a new condition report?

There are 2 ways that you can create a condition report. You can either open the report builder by selecting RX Exercises & Reports under the Patients & Reports Section in your account. Or, if you want an even faster way, click the easy button: "RX Reports" at...

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How do I add a new patient?

New patients can be quickly added "on the fly" when you prescribe their condition reports and exercise plans. Simply enter the patient's last name and click Add New, then complete the remaining fields. Alternatively, you can add new patients in the Patient Data...

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Practice Resources

How do I request a new exercise for the ChiroUp library?

To request a new exercise for the ChiroUp library, please send an unplagiarized written exercise description plus a demo (either an existing video link, or a quick smartphone video of you or someone else performing it). We’ll re-record your video in our studio and let...

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Can ChiroUp be used in Telehealth?

ChiroUp offers several telehealth resources. Most of ChiroUp's telehealth tools can be located by navigating to Practice Resources/ Forms library, then typing "Tele" in the search bar. For details, check out this 5-minute overview. If you need help, feel free to...

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How do I add a new healthcare provider?

Navigate to "Healthcare Providers" under the Practice Resources section in your ChiroUp account. From there, you will be able to view all the healthcare providers already included in your account. You can also add new providers by clicking "create," then complete the...

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How do I change my patient’s healthcare provider?

Navigate to Patients and Reports then select Patient Data and search for the desired patient. From there, you can edit any field, including the patient's primary healthcare provider. Click "Save" to finalize changes. Check out our quickstep DEMO to see how to...

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How do I view a marketing sample?

All of the marketing samples are located in their associated campaign. To access a campaign, navigate to Practice Resources and select Marketing Campaigns. The associated samples will be available in the green box at the top of that page. Additionally, you can access...

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How do I manually send a request for a Google review?

Navigate to your patient's profile under the Patient Data tab. After you locate your patient's profile, scroll to the bottom and select "Send Google Review Link". Your patient will immediately receive an email or app push notification with a request and direct link to...

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How do I get automatic Google Reviews?

Thirty days after you prescribe a condition report, your patient will receive a 4-question post care outcome and satisfaction survey. Patients who rate your care as 9 or 10 and report at least 30% improvement will be offered the option to review you online....

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Can I turn off the post care survey?

Yes, you can opt out of sending the Outcome Tracker post-care survey. To turn off your outcome tracker, simply navigate to the My Account profile icon in the top right corner of your page. Select, "My Account" and then turn off the Outcome Tracker.   

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What is the patient post-care survey?

ChiroUp's patient post care survey is a 4 question survey automatically* sent to your patients 30 days after their treatment. View a sample of the survey here. *If desired, you can opt out of sending post-care surveys. Click here to see how.   < Take me back...

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