Account Management
Getting Started
Does ChiroUp Offer Staff Training?
Yes, ChiroUp offers staff training, and it's free! Check out the quick DEMO below for how your staff can use ChiroUp. You can also schedule a call with our team for 1-on-1 staff training. Schedule a call here: https://calendly.com/adrienne-chiroup Looking for...
How Do I Link My Facebook Page to My Dashboard?
Navigate to the Facebook Engagement section on your Dashboard. Select "Link Your Clinic's Facebook Page". Follow the prompts until your business page is linked. To unlink your page, simply click "Unlink Page". In order to link your Facebook Page to your dashboard, you...
How to Add A Browser Bookmark for ChiroUp
Chrome1. Open ChiroUp and login 2. Find the star in the URL box.3. Click the star. A box should pop up.4. Choose a name for the bookmark. Leaving it blank will only show the icon for the site.5. Choose what folder to keep it in. 6. Click Done when you're done. Safari...
How do I create a desktop shortcut for ChiroUp?
First, resize your internet browser window so you can see your desktop and browser on the same screen. Next, navigate to the ChiroUp V2.0 login page. Click the icon on the left of the URL address bar. While still holding the mouse button down, drag the pointer to the...
How do I schedule my free training call?
ChiroUp offers free training and support. You can set up a training call 3 different ways.1. Call Us (844) 462-4476 2. Email Us at support@chiroup.com3. Schedule a call: https://calendly.com/becki-4/30min
How do I set the clinic admin?
Navigate to your Account Icon in the top right side of your page. Select "My Clinic." Choose the "Users" tab. Select the provider you want to edit. Be sure to click "Update" when you are done to ensure that your changes are saved. If you need help doing this, contact...
How do I add my clinic logo?
Navigate to your Account Icon in the top right side of your page. Select "My Clinic." Scroll to the bottom to view or upload your clinic logo. If you need help doing this, contact support: (844) 462-4476
How do I add my clinic information?
Navigate to your Account Icon in the top right side of your page. Select "My Clinic." Update your information in the desired boxes. Scroll to the bottom to choose your patient report color & to upload your logo.
How do I add providers?
Navigate to your Account Icon in the top right side of your page. Select "My Clinic." Choose the "Users" tab and then click "Create" to add new users & their role to your account. If you need help doing this, contact support: (844) 462-4476 < Take me...
Which internet browser should I use to run ChiroUp?
ChiroUp is best used on the Chrome domain or the Chrome app for smartphones & tablets.
How do I customize my clinic info?
Customizing your account can only be done by an admin. First, you'll want to save your Clinic Logo onto your desktop. Then, log into your ChiroUp account & navigate to your Account Icon in the top right side of your page. Select "My Clinic." Update your...
Account Changes
How do I remove providers?
Navigate to your Account Icon in the top right side of your page. Select "My Clinic." Choose the "Users" tab. Search for the provider you want to remove. Click "Remove" to delete the provider from your account. If you need help doing this, contact support: (844)...
How do I create a release report?
Check out our quickstep DEMO to see how to instantly generate initial & release reports! < Take me back to the FAQ homepage
How do I change my payment method?
Navigate to your Account Icon in the top right side of your page. Select "My Clinic." Choose the "Billing" tab. Scroll to the bottom and select "New Payment Method." Type in your card information. Be sure to click "Add Payment" to save your new payment method. If you...
How do I change my password?
Navigate to your Account Icon in the top right side of your page. Under the account tab, you will see a green button that says "change password." Type in your old password, create your new one, & then click "Update Password" to save your changes. If you need help...
How do I cancel my subscription?
We'll hate to see you go! To cancel your ChiroUp subscription, call our support team at (844) 462-4476
How do I upgrade my account?
You deserve the best! Navigate to your Account Icon in the top right side of your page. Select "My Clinic." Choose the "Billing" tab. View the available plans & select subscriber to the plan you would like to upgrade or downgrade to. Update or add a new payment...
Security & Privacy
How Does the CURES Act Impact My ChiroUp Data?
The CURES Act of 2021 established regulations for the sharing and use of medical information via online software. Essentially, the act will allow any app developer to request electronic patient data from any provider for incorporation into a one-stop personal...
Are ChiroUp disability surveys HIPAA compliant?
Yes. ChiroUp disability surveys are HIPAA compliant and all of their information is protected. View our entire HIPAA compliance agreement here. < Take me back to the FAQ homepage
Do I need to obtain the patient’s authorization to email condition reports and exercise plans?
HIPAA allows health care providers to use e-mail to communicate health issues and treatment with their patients as long as reasonable safeguards are used. See this HHS.gov FAQ for details. ChiroUp encrypts all outgoing patient communication. ChiroUp also requires each...
Do I need a signed release to send reports to my patient’s MD?
Technically no, at least in the US. According to HIPAA: "The HIPAA Privacy Rule permits a health care provider to disclose protected health information about an individual, without the individual’s authorization, to another health care provider for that provider’s...
Do I need to modify my HIPAA agreement?
Providers who do not “opt out” of ChiroUp Outcome Tracker may need to modify their patient HIPAA agreement to disclose that they will be sharing PHI and requesting online reviews. The following is only a sample of the language used for that purpose. ChiroUp is not a...
How do I view the ChiroUp terms of use?
ChiroUp's Terms of Use is located at the bottom of our site pages. You can find a copy of the terms here.
Is ChiroUp HIPAA compliant?
Yes! ChiroUp is HIPAA Compliant. Under the HITECH Act, the term “personal health record (PHR)” means an electronic record of PHR identifiable health information (as defined in section 13407(f)(2) of the HIPAA Privacy Rules) that can be drawn from multiple sources and...